OnForm Physiotherapy

No, you don't need a referral to come to physiotherapy. If ACC related you can fill out all the required forms with us

Is there a surcharge?

As of November '09 ACC is now only subsidising 2/3 of your treatment cost. There is therfore a small surcharge ($21 for the initial assessment, $16 for follow up appointments). We do however appreciate our clients and offer a loyalty card which you will have stamped at each visit.

What if it's not an ACC injury?

We are more than happy to treat private patients. Please contact our reception for futhur information on prices. This may include chronic or overuse type injuries or pre/post operation rehabilitation.

What is needed to be covered by ACC and what if ACC doesn't accept my claim?

As long as you can attribute your injury to an accident involving an external force your claim should be covered by ACC. If your claim is declinded unfortunately you will have to pay a private charge. Please contact our reception if would like to establish if your injury is ACC related or not.

Do you sell exercise products?

Yes we have a wide range of products such as strapping tapes, swiss balls and exercise bands. If we don't stock something we are more than happy to order it in for you. Please contact reception for furthur information on products and pricing if not listed on the website

Do your physiotherapists perform acupuncture and manipulation (as per a chiropractor)?

Yes, we have trained physiotherapists with additional post graduate qualifications to perform these techniques when appropriate.

I have a game/training coming up, can I just come in to get strapped?

Yes. We are more than happy to provide a strapping service, there will just be a small materials charge.

What happens when I come in for my first appointment?

When entering the clinic, please introduce yourself to our reception staff and take a seat in our waiting room. Magazines are provided for your convenience.

The reception staff will ask you to provide the information we need to commence your treatment. Please read carefully, complete and sign the papers given to you. Our physiotherapists will call you through to the treatment areas when they are ready

Your first appointment will include an interview and a physical examination to establish the nature of your current condition. Our physio will discuss the likely treatment, outcomes and time frames with you before treatment commences and as the programme progresses.

What if I need to change/cancel my appointment?

If you are unavoidably delayed for your appointment, please let us know as soon as you can, as it helps to plan the remainder of the day. We ask that a cancelled appointment be done so 3 hours in advance, otherwise a cancellation fee may be payable.

What if I need to see a specialist or have furthur scans done?

We have a close working relationship with many of Aucklands top specialists and surgeons we can refer you onto if we feel necessary or you would like a second opionion. As physiotherpaists we can aslo refer to for XRAYs and ultrasound scans if required, both of which are located in close proximity to our clinic.